Company Profile:
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 145,000 employees serving over 900 clients in 61 countries. The company posted revenues of $6.9 billion for the financial year ended Mar 31, 2013. Wipro helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Job Description:
As an Administrator, you shouldbe able to Monitor the IT Infra structure for its availability, capacity usage,hardware and OS errors and failures.
Handle first-level incident / problemdetermination and resolution on a 24×7 basis Service incidents and querieswithin the agreed service levels.
Timely escalation of incidents to higherlevels when required.
Log file monitoring for errors.
Perform daily, weekly andmonthly proactive housekeeping and monitoring activities Vendor co-ordination,Perform basic Service Requests based on Standard Operating Procedures.
Followquality / security process defined for the engagement.
Job Responsibilities:
As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space.
You are expected to apply know-how with minimal or broad supervision and be involved inimplementation, integrated testing, debugging and documentation and may be required to work as on-call support or in shifts.
Skills:
Desktop Support, Service Availability.
Infra Trouble shooting and Operations, Antivirus, CSAT.