Company Profile:
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We empower our customers by radically simplifying IT through virtualization software with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 13,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Ranked on the Forbes 100 Most Innovative Companies in the World list.
Job Description:
The Knowledge Experience Quality team is responsible for the quality of the Knowledge Base articles.
It ensures that all articles published adhere to the strict quality standards and conform to the standards and conventions.
It also ensures the completeness of the content. The team prides itself on meticulous and fast-paced Quality Audit of articles.
The Quality Analyst must have the flexibility and versatility to adapt to the challenges and work on products with broad scope and scale can bring.
The Quality Analyst must have an eye for detail and the ability to evaluate and ensure quality of articles.
Responsibilities:
Perform quality analysis of Knowledge Base articles to ensure content adequacy, conformance to grammar/editorial accuracy, and determine technical gaps, if any, from the end user perspective.
Collaborate with subject matter experts, technical support engineers, and product managers to create/edit articles.
Actively participate and provide proactive suggestions to the keep the standards and conventions updated to suit the requirements and to match the industry standards.
Create quality review plans and schedules during project releases and collaborate with the SMEs.
Provide trainings to other team members and across the team on the Knowledge Experience standards and conventions, tools, and processes.
Manage rebranding of articles.
Maintain the Knowledge Base database and keep it updated by evaluating and archiving articles that are obsolete or no longer required, primarily with products that have reached end of support.
Skills:
Excellent composition and grammar skills.
Knowledge of Documentation Quality Analysis.
Ability to organize information, learn complex concepts, and explain concepts and instructions clearly and concisely.
Understanding of structured, task-based writing.
Attention to detail.
Must be flexible and enjoy working with new technology in a fast-paced environment.
Quick learner.
Outgoing, process-oriented, collaborative, and positive personality.
A strong sense of teamwork and the ability to build good relationship.
Work with multiple subject matter experts in a fast-paced environment.
Experience in writing datacenter and server technology documentation is an additional plus.
Ability to learn and follow defined business processes.
Comfortable facing new challenges and changes in direction and know when to seek assistance.
Minimum two years of experience in technical writing on documentation quality analysis.