Company: PhonePe
About Company : PhonePe, a wholly owned subsidiary of Flipkart, is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again.
We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and has achieved many milestones in the last 3 years and is rightly India Payments App.
Company Website: www.phonepe.com
Positions: Graduate Trainee – Payments
Experience: 2-4 years
Salary: Best in Industry
Job Location: Bangalore
Eligibility Criteria ?
- Education – Graduate in any stream (10+2+3)
- Skills – Best written and communication skills & MS Office knowledge
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
- Experience – 2 to 4 years
Job Description:
The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.
Job Responsibilities:-
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences
- Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work as per the organizational requirement.
Join Us On Telegram Group – CLICK TO JOIN
Join Our Telegram Channel – CLICK TO JOIN
DOUBLE CLICK TO APPLY ONLINE !