Company: Infosys Limited
About company : Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Company Website: www.infosys.com
Position: Systems Engineer – IT Service Management
Experience: Entry Level
Job Location: Bangalore
Salary: Best In Industry
Eligibility Criteria :
BE/ B.Tech/ B.Sc – Computers/ Electronics Engineering.
Job Responsibilities:
- Answer calls professionally and provide Technical knowledge/expertise to support technical help related queries and trouble shooting.
- Experience in a L1 service desk/ tech support process providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.
- Knowledge of relevant applications and tools specific to Service Desk. . Knowledge and hands on experience of Microsoft office Applications & System software (i.e. operating systems, utilities),
- Experience Wireless connectivity, email and printing related requests . Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions.
- Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365.
- Experience on configuring Mobile devices such as IOS, Android devices
- Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.
- Should be flexible to work in different shift timings and coordinate
Technical and Professional Requirements:
- Experience in a L1 service desk/ tech support process providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.
- Knowledge of relevant applications and tools specific to Service Desk.
- Knowledge and hands on experience of Microsoft office Applications & System software (i.e. operating systems, utilities)
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