Company: IBM India Pvt. Ltd

About Company:
International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Company Website: www.ibm.com

Positions: Technical Support Associate

Experience:  0 – 2 Years

Job Location: Bangalore

Salary: Best in Industry

Eligibility Criteria:

• Bachelor’s Degree (BE/ B.Tech)
• 0 to 2 years of experience with proven communication skills
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Ability to work well in a fast paced environment
• Proven ability to manage multiple tasks or projects with changing priorities.
• Time management and prioritization skills.
• Utilize available time efficiently in order to achieve effective and efficient results
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to listen to and work with customers in real-time to resolve issues.
• Knowledge in commercially standard software applications and major desktop operating systems.

Job Description:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

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