Company: Hewlett-Packard India Pvt Ltd
About Company :-
HP is the world’s largest provider of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio to serve more than 1 billion customers in over 170 countries on six continents.
HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Company Website: www.hp.com
Positions: Technical Support Engineer
Job Time: Full time
Experience: 6 months – 1 Year
Job Location: Bangalore
Salary: As per company standard
Eligibility Criteria:
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Job Description:
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.
Last Date to Apply: ASAP
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