Company:       Amazon

About Company:There are many things to consider when deciding on your next employer. At Amazon, we offer employees the chance to work with great people on exciting projects with lots of opportunity for growth. We also provide a full range of benefits for you.

Website:        www.amazon.com

Eligibility:     Bachelors Degree

Experience:    3+ yrs

Location:       Hyderabad

Job Role:      IT Support Associate, IN RAD

Job Description:
1. Provide support for desktops, laptops, printers, peripherals and other computer related devices

2. Ensure proper documentation, notification, escalation, tracking, and follow up of all the incidents

3. Troubleshoot and resolve system hardware and software issues/problems

4. Participate in monitoring and maintenance of system key process improvements

5. Ensure Day to day repair of IT assets (as applicable)

6. Resolve customer escalation as per defined SLAs

7. Ensure 5S and best hygiene practices on the shop floor

8. Create and update MIS reports

9. Excellent Data analytic skills

10. Proficient with Excel.

Qualifications: Bachelors Degree in Computer science or IT related field.

Experience:
1. Minimum 3 years of IT support experience.

2. Minimum 2 year assets management experience..

Required Skills:
1. Microsoft MCSE, MCITP Systems Administrator (Active Directory)

2. Strong Networking Skills, Cisco CCNA and CCNP certification

3. Advanced Linux systems administration skillsand certification.

4. Strong troubleshooting skills of very complex systems

5. Ability to explain complex IT concepts in simple terms

6. Ability to manage high priority projects

7. Proven ability to work successfully with limited supervision

8. Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

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