Company Name: Zoho Corp.
About Company : Zoho is a web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications developed by Zoho Corporation, a California-based company
Job Profile: Technical Support Engineer
Degree Needed: B.E/B.Tech
Batch Eligible: 2020/2021/2022
Job Location: Chennai
Experience Level: 0 – 2 Years
Salary: Best In Industry
Requirements :
- Excellent in written and spoken English.
- Having 6 months or more experience in a client-facing role.
- Proficient in offering phone-based support toUSA or UK customers.
- Flexible to work night shifts, and relocate.
- Keen to learn new technologies.
Job Description :
- Deliver voice, email, and chat-based technical support.
- Conduct online demos and customer trainings.
- Requirement gathering and analysis.
- Respond to RFI requests and timely follow-up with contacts.
- Provide POC to leads.
- Deliver accurate and timely solutions to customers.
- Willingness to work night shifts.
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