Company: IBM India Pvt. Ltd
About Company :
International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Company Website: www.ibm.com
Positions: Technical Support Associate
Experience: 0 – 2 Years
Job Location: Bangalore
Salary: Best in Industry
- Bachelor’s Degree
- 0 to 2 years of experience with proven communication skills
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Ability to work well in a fast paced environment
- Proven ability to manage multiple tasks or projects with changing priorities.
- Time management and prioritization skills.
- Utilize available time efficiently in order to achieve effective and efficient results
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to listen to and work with customers in real-time to resolve issues.
- Knowledge in commercially standard software applications and major desktop operating systems.
As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.