Company:         DELL

Company Profile: Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world.

Website:    www.dell.com

Eligibility:        Any Graduatte

Experience:     Freshers

Location:          Bangalore

Job Role:        Technical Support Engineer

Job Description:
1. Resolve customer-reported issues while working closely with other cross functional teams

2. Provide feedback to Engineering for improving the product quality and reliability

3. Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers

4. Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect

5. Drive operational excellence through quality closures and proper escalation of issues

Qualification: Any Graduate

Required Skills:
1. Strong experience in a previous technical support role

2. First-rate customer focus, phone etiquette and work ethic

3. Excellent communications skills

4. Ability to work under pressure with calmness and composure

5. Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

6. Support center experience is an advantage

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