Company: Dassault Systemes

About Company : Dassault Systemes is the global leader in CAD, PLM software, 3D design, 3D digital mock-up products. DELMIA, 3DEXCITE, SOLIDWORKS, CATIA, ENOVIA to name a few, are our flagship, legacy Software Products used by Defense, Aviation, Automobile, Manufacturing, Retail & other various industries today.

Working with us is more than a Job – it is a passion for excellence and innovation that connects our brand across 179 offices worldwide with 64 + R&D Labs. An eclectic mix of nationalities, cultures, creative talents and technical experts converge to create the World class Products.

Website: www.3ds.com

Position: User Success Engineer

Experience: 0-1 years

Job Locations: Pune

Salary: Best In Industry

Qualification :

• Bachelor’s Degree in Mechanical/Production engineering
• PLM knowledge added advantage
• Good English communications skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Job Description:

We are seeking a resource in our Technical Support team .You will be reporting to the manager in Pune.

Do you enjoy challenge? Here a Dassault Systèmes, we empower people with passion to change the world. This position is based at Dassault Systemes Solutions Lab Private Ltd, Pune.

What will your job be?

• Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
• Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

Job Responsibilities:-

• Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies, if available
• Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
• Submit and track issues with Development Team & validate Solutions provided by Development team
• Run quality and industrialization tests and analyze defects

Requirements:

• 0-1 year experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage
• Candidate should have First Class (60%) in 10th, 12th and Engineering exams with No Education and Employment GAP
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Candidate should be excited to work in Technical Support role
• Exposure to CAD integration with PLM as an added advantage

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