CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.
Troubleshooting, diagnostic, and repair support for network devices (Routers, Switches, Firewalls, Wireless and VOIP).
Troubleshoot connectivity issues, analyze, debug and diagnose packets and logs.
Individual must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility.
Candidate should be working in a 24×7 Network operation environment performing remote break-fix troubleshooting and resolution on cell site equipment.
Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution.
Escalate critical tickets to L3 in timely manner.
Performs various network management and administration tasks remotely.
Manages and maintains the Network Devices health and uptime.
Monitors and ensures the stability of the network infrastructure.
Coordinate with vendors in resolving the issue.
Escalate and engage needed resources to resolve issues.
Assist in reporting of team metrics and score cards.
Strong, clear and concise communications and speaking skills- Problem Resolution Skills.
Strong service orientation.
Attend group and general staff meetings.
Prepare status reports and recap emails as necessary.
Create Procedures Documents as necessary.
Document standards and procedures.
Resource should have minimum CCNA or equivalent certification, additional certifications / certification on firewalls preferred.
CSS Corp Pvt Ltd,
B-14 Phase 1, MEPZ – SEZ Tambaram,
Chennai – 600 045.