Customer Service Associate:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Seller Support Associate:
Summary of Responsibilities:

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Transaction Risk Investigator:

• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Problem Solving Skills
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions

Compensation Ranges:

• Seller Support Associate 270000/- to 400000/-
• Transaction Risk Investigator 290000/- to 420000/-
• Customer Service Associate (Full Time) 173000/- to 350000/-
• Customer Service Associate (Part Time) 108125/- to 165000/-

• SSC Marksheet
• HSC/Diploma Marksheet
• Graduation & Post Graduation all years’ mark sheets
• Photo ID proof (Pan Card/ Passport / Driving License / College ID)
• 2 photographs
• Resume