Company: SAP Labs India Pvt Ltd.

About company :-

MARKET leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

SAP applications and services enable more than 170,000 customers to operate profitably, adapt continuously, and grow sustainably.

Company Website: www.sap.com/india

Positions: Support Associate

Salary: Best In Industry

Experience: 0 – 2 Year

Job Location: Bangalore

Qualification: Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

Key Areas of Responsibility and Tasks:

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

Key Responsibilities:

1) Incident Solving

2) Additional Tasks

3) SWI

4) Processes

1)  Incident Solving

• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

• Participate in weekend support/ 24×7 support activities
• Report errors to development organizations
• Participate in  Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

• Contribute ideas to help towards the PS  vision of support without incidents
• Volunteer to participate in projects aimed at achieving the PS vision of support without incidents
• Carry out new tasks as requested by STM, GFM and GSC head to help achieve the PS vision of support without incidents, e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

4) Processes

• Get certified in Classroom Training or e-Learning Lessons regarding incident processes documented in WIPS

Work Experience:

• Basic understanding of one programming language
• Basic understanding of core business processes

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