Company: Salesforce.com
About Company : Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running.
The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
Company Website: www.salesforce.comm
Positions: NOC/ Systems Operation Engineer
Job Location: Hyderabad
Experience: 3-5 years
Salary: Best In Industry
Qualification: BE/ B.Tech or BS/ MS in Computer Science or MCA
Responsibilities:
- Minimize downtime by playing a critical role in Incident management process as an Incident Commander
- Drive improvements to our incident and operating playbooks with better processes and resources.
- Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers
- Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)
- Closely partnering and collaborating with stakeholders, internal teams, and vendors to maintain business continuity
- Troubleshoot and perform systems, storage and network analysis for usage monitoring and capacity trending to ensure service quality
- Actively participate in BT Site Reliability team discussions and express your ideas openly
- Help onboard and ramp up new members of the team
- Deliver on project milestone commitments and deadlines that are often set by your managers and senior members of the team
- Automate repetitive manual tasks and processes
- Manage tickets related to incidents, system(s) diagnostics/troubleshooting and network/system upgrades
- Incident Commanders occasionally available on-call as Duty Manager to lead high severity incidents
Requirements:
- 3 – 5 years of experience in a 24×7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring
- B.E./B.Tech./MCA or BS/MS in Computer Science or equivalent experience
- Ability to lead high severity incidents by establishing impact, evaluate resolution scenarios, make decisions based on inputs from Subject Matter Experts, and formulate impact on both technical and business language
- Strong written and verbal skills to communicate complex technical information effectively to the business and leadership
- Outstanding ability to problem-solve, influence others, and manage relationships
- Experience and understanding of ITIL framework, specifically Incident and Change Management
- Experience with using and managing the monitoring of IT Infrastructure and Applications
- Solid knowledge of the concepts of cloud computing, like AWS, and its core services
- Excellent network switch and route troubleshooting background
- Experience with high-performance, high-availability wired and wireless networks
- Ability to quickly diagnose problems on Hosted and Cloud-based Windows and Linux OS servers with common tools (log files or application errors)
- Experience with Microsoft AD tools (DNS, DHCP etc)
- Exposure to virtualization technologies, like VMware; experience troubleshooting using VMware vCenter
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