Company: Redbus.in About Company : RedBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms .In India Study 2015, redBus has recently been rated as the “Most Trusted Online Bus Booking” brand and is the topmost brand in the online travel category. Website: www.Redbus.in Position: Technical Support Engineer Experience: Freshers Job Location: Bangalore Salary: Best In Industry Qualification: BE/ B.Tech/ B.Sc/ BCA/ MCA (Computers with SQL Knowledge) Job Description:

• Excellent interpersonal and communication skills, both (written and verbal communication).
• Good aptitude.
• Good in writing complex SQL queries.
• Basic knowledge of a programming language/scripting language.
• Knowledge of relevant software computer applications and equipment.
• Strong problem-solving skills
• Effective listening and client-facing skills

Requirements:

• Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather information and determine the issue by evaluating and analyzing the symptoms.
• Follow standard processes and procedures.
• Evaluate issues and escalate to relevant team(s) or department(s) if needed.
• Collaborate with other teams, departments and divisions to resolve issues.
• Stay current with system information, changes and updates.
• Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
• Work with the relevant team to resolve or automate the frequent concerns.
• Proactively interacts with regional teams / stakeholders to understand concerns.
• Should be Comfortable with Voice Process / OR / Semi Technical Process
• Willing to work in shifts and rotational offs

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