Company: PhonePe
About Company:
PhonePe, a wholly owned subsidiary of Flipkart, is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again.
We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and has achieved many milestones in the last 3 years and is rightly India Payments App.
Company Website: www.phonepe.com
Positions: Customer Support Executive
Experience: 0 – 1 Year
Salary: 2.16 LPA – INR 3.36 LPA
Job Location: Bangalore, Dehradun
Eligibility Criteria:
- Course Specialization: Any Graduate
- Target Batch Passout: 2016 – 2019
Job Description:
– Manage large amounts of incoming calls
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Meet customer service team sales targets and call handling quotas
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers
How To Apply: Click Here