Company: Oracle India Pvt Ltd

About Company :Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems.
Headquartered at 500 Oracle Parkway, Redwood Shores, Redwood City, California, United States and employing approximately 111,298 people worldwide as of 30 November 2011, it has enlarged its share of the software market through organic growth and through a number of high-profile acquisitions. By 2007 Oracle had the third-largest software revenue, after Microsoft and IBM.

Company Website: www.oracle.com

Positions: Associate Technical Support Engineer

Experience: Experienced

Job Location: Hyderabad

Salary: Best In Industry

Qualification: BE/ B.Tech – Computers/ Electronics Engineering.

Job Description:

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Job Responsibilities:

• Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
• Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings.
• In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.
• Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

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