Company: NTT Global Delivery Services Pvt Ltd
About Company :
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.
Company Website: www.nttdata.com
Positions: Associate System Engineer
Experience: 0 – 2 Years
Salary: Rs. 3 – 5 LPA
Job Location: Bangalore
Education: BE/ B.Tech – Computers/ Electrical/ Electronics/ Telecom
Job Description: We are currently seeking a Associate System Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).
- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them
into the ticketing tool. - Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
- Tragging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status
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